TERMS OF USE — SULTAN SIEGE
1. PARTIES AND ACCEPTANCE
These terms are between you, the user of the Sultan Siege game (the "Game"), and its publisher Ahsen Kılıç, based in Türkiye ("we"). By accepting them when you first open the Game and by continuing to use the Game, you agree to these terms. If you do not agree, do not use the Game.
2. ACCOUNT
The Game is played with a guest account. When you accept these texts and connect to the server, a game account is created with an identifier specific to your device; your progress is kept both on your device and in this account. The account is not linked to an email address, phone number or social media account. On iOS you can choose to link your account to your Apple ID with Sign in with Apple; if you have linked it, you can also reach your progress from a new device. If you have not, your progress may not be recoverable if you delete the app or change devices.
3. PLAYER NAME AND CONDUCT
The player name you choose may be shown to other players. Names and Hearth chat messages are filtered automatically on the server; insults, hate speech, personal information, and names or messages impersonating others are not allowed. Inappropriate names, messages or behaviour can be reported; where needed we may change the name, delete the message, temporarily restrict chat or restrict the account. Cheating, automation, exploiting bugs in the Game and disrupting other players are prohibited.
4. VIRTUAL ITEMS AND PURCHASES
Gold, Gems, cards, banners and other virtual items in the Game have no real-money value and cannot be transferred or exchanged for money; you are only granted the right to use them in the Game.
The following are sold for real money: Gem packs, the Battle Pass, the Starter Pack and cosmetic banners. These purchases are made through the App Store or Google Play and are subject to that store's terms. Prices are shown by the store, and refunds are requested through the store's own process (from Apple for purchases made on the App Store). This section does not limit your rights under applicable consumer law. The Battle Pass is not a subscription and does not renew automatically; it is valid for the season in which you buy it.
No product sold for real money gives random contents, and there is no paid wheel; the daily wheel is free. The only purchase with random contents is the Treasure chest, bought with Gems: its contents are determined on the server and its drop rates are shown before purchase. Because of applicable regulations, the Treasure chest is not sold in some countries.
5. CHANGES TO THE SERVICE
We may improve the Game, change its balance, add or remove content, or temporarily suspend online features. We do not guarantee that online features will work without interruption.
6. INTELLECTUAL PROPERTY
The Game's code, art, sounds and texts belong to us or our licensors. You may use the Game only for personal, non-commercial purposes.
7. DELETING YOUR ACCOUNT
You can delete your account at any time with the account deletion option on the Settings > Account screen; if you no longer have access to the app, you can request it at [email protected]. Deletion removes the game account on the server and the data linked to it, and it cannot be undone. Which records are kept after deletion, and why, is set out in the Privacy Policy: https://sultansiege.site/en/privacy/
8. LIMITATION OF LIABILITY
The Game is provided "as is". To the extent permitted by applicable law, we are not liable for indirect damages arising from the use of the Game. This does not affect rights that cannot be limited by law.
9. CHANGES
We may update these terms. After a significant change the Game will inform you and ask you to accept the new text before continuing.
10. CONTACT
Questions: [email protected]