SUPPORT AND FREQUENTLY ASKED QUESTIONS
What should I do first if something goes wrong?
Close the game completely, reopen it, and check that you are on the latest version from the store (App Store / Google Play). If the problem continues, restart your device, check your internet connection and make sure it has enough free storage. Don't delete the game as a first fix: if you have not linked your account with Sign in with Apple, you may not be able to reach your guest account again after deleting the app.
Where is my progress stored?
When you first open the game it asks you to accept the terms of use and the privacy policy; after you accept, a player account is created for your device. Trophies, cards, Gold, Gems and Battle Pass progress are kept on the server under that account. Battles are played while connected to the server; if there is no connection, the game asks you to reconnect. On iOS, if you link your account with Sign in with Apple, you can also reach your progress from a new device.
How do I restore my purchases?
Tap "Restore Purchases" on the Settings > Account screen (the same button is also in the shop). Restoring requires being signed in with the same store account (Apple ID or Google account) you purchased with.
How do I report or block a player?
Use the Report button on the player's profile to choose a reason and send a report; you can block the player at the same time. Reports are reviewed within 24 hours.
How do I delete my account?
You can permanently delete your account inside the app from the Settings > Account screen. Deletion cannot be undone; the screen lists exactly what is deleted. If you no longer have access to the app, write to [email protected]; details: https://sultansiege.site/en/delete-account/
How do I report a bug?
Write to [email protected] with a short description. Include your Player ID (shown at the top of the Settings > Support screen in the game), device model, OS version, game version and the steps that cause the bug. Don't send passwords, card details or unnecessary personal information.
Can I send suggestions or feedback?
Yes. Send your thoughts on game balance, new features, accessibility and technical experience to [email protected]. We can't promise every suggestion will be implemented, but constructive feedback is reviewed.
Is my device compatible?
The minimum OS version and device requirements are listed on the store page. If your version of the game needs an update, the game will send you to the store when it starts.
Third-party licenses
The chat filter word list is partly adapted from the LDNOOBW list (© 2012–2020 Shutterstock, Inc.) — CC BY 4.0 (creativecommons.org/licenses/by/4.0), modified; it also uses google-profanity-words (MIT License, © Robert James Gabriel / Coffee & Fun LLC).